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By attending a PLRB/LIRB Regional Adjusters Conference, attendees will:
* Admission to seminars and functions is free to all employees of PLRB/LIRB insurer members. To check your company's membership status, please visit here. |
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PLRB/LIRB greatly appreciates the following claims service providers for their outstanding support for the 2011 Eastern Regional Adjusters Conference and Expo.
Platinum Sponsors
Gold Sponsors
Silver Sponsors
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| Sessions | Hotel | Continuing Education | Exhibits/Sponsorships | Registration | Other Meetings |
| Top of Page | At-A-Glance | Hotel | Continuing Education | Exhibits/Sponsorships | Registration | Other Meetings |
| Session Topics |
| General Session |
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Highway Safety: Research, Reason, and Risk
Matthew Moore Vice President, Highway Loss Data Institute Matthew Moore is VP of the The Highway Loss Data Institute (HLDI), an affiliate of the Insurance Institute for Highway Safety (IIHS), where he oversees much of HLDI's research. He also supervises loss data processing, collection of vehicle information, and data services for member companies. Mr. Moore joined HLDI in 1999 as a programmer. He is the author of numerous research papers published by HLDI on topics such as crash avoidance technologies, vehicle horsepower, motorcycles, and distracted driving. Before coming to HLDI, Mr. Moore worked in higher education, conducting institutional research, designing data systems, and creating web sites. He holds an M.B.A. and a bachelor's degree from Saint Francis University in Pennsylvania. |
| Casualty Claims |
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Animal Liability Claims
CA CPCU FL NC NH OK RPA TX
David Bub JD Principal, Brown & James • Review available defenses in animal liability claims • Identify liability issues and defenses in cases involving injury caused by animals both at common law and under state animal injury statutes • Describe unique issues presented in equine liability and how to defend against equine liability claims • Develop strategies for adjusting all types of animal liability claims based on potential available defenses and understanding what facts make an animal liability claim compensable |
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Certificates of Insurance: Avoiding Bad Faith
CA CPCU FL NC NH OK RPA TX
James Bryan JD Attorney, Nexsen Pruet • Identify the anatomy of certificates of insurance in the liability insurance context • List the multitude of complicated issues that result in coverage litigation over certificates of insurance • Explain how allegations of bad faith come into play with certificates of insurance • Identify successful strategies for avoiding bad faith when certificates of insurance are at the heart of the dispute |
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Conflicts of Law: Which State's Law Applies
CA CPCU FL NC NH OK RPA TX
Hans H. J. Pijls LLM, CPCU Partner, Plunkett Cooney Sharlene Tenaglia ARM, RPLU Principle, Advanced Risk and Insurance Consulting • Identify types of casualty claims with choice of law questions • Describe the differences between tort and contract choice of law analysis • Apply pertinent provisions of the Restatement of Conflicts of Law to choice of law issues in casualty insurance policies • Compare and contrast the Restatement, the traditional "lex loci" theory, and other constitutional contact approaches |
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Defective Construction Claims
CA CPCU FL NC NH OK RPA TX
Steve Rawls JD Partner, Butler Pappas Weihmuller et al • Identify and apply strategies to defend defective construction claims • Recognize insurance coverage issues and solve them • Examine the differences between professional liability and general liability policies • Evaluate the role of other defendants and additional insured/indemnity issues |
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Duty to Defend Partially Covered Claims
CA CPCU FL NC NH OK RPA TX
Audra Zane JD Attorney-Partner, Farber Brocks & Zane LLP • Review the duty to defend and how it relates to suites alleging covered and non-covered claims • Examine whether insurers can pro-rate defense costs to reflect the amount expended in defending suits alleging non-covered claims • Identify allocation approaches in suits involving covered and non-covered defendants • Discuss whether defense costs can be pro-rated in suits involving damanges that are outside of the insurer's indemnity obligations |
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Expected or Intended Conduct: Is It an Occurrence?
RPA
David Krouk Partner, Butler Pappas • Examine how courts have interpreted the term "accident" • Understand how intentional conduct may constitute an "occurrence" • Learn how to handle matters involving the "innocent co-insured" • Analyze the "intentional act" exclusion, the doctrine of "inferred intent" and their practical applications |
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Handling Severe Loss Claims
CA CPCU FL NC NH OK RPA TX
Kyle Roehler Shareholder, Foland Wickens Eisfelder et al • Identify what constitutes a "severe" property damage or bodily injury claim • Properly investigate severe property damage and bodily injury claims, and evaluate damages and standards for retaining experts • Identify and address coverage issues relative to severe claims • Properly adjust and evaluate severe claims, including payment and settlement |
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Medicare Compliance and Mandatory Reporting
CA CPCU FL NC NH OK RPA TX
Bennett Pugh JD Attorney, Carr Allison • Review Medicare Secondary Payer mandatory reporting • Describe how to protect Medicare's interest in conditional payments • Identify adjustment strategies to protect Medicare's interest in future medical payments, including Medicare Set Asides • Evaluate the impact of Medicare liens on liability cases and an insurer's ability to settle and pay claims |
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Reserving Rights and Potential Impact on Coverage
CA CPCU FL NC NH OK RPA TX
Bryan Weiss JD Partner-Attorney, Murchison & Cumming • Describe the purpose and need for reserving rights and the consequences of failing to timely and properly reserve rights • Identify requirements for effectively reserving rights, including proper timing, content, and style of a reservation of rights letter • Examine the requirements of denial letters, including proper timing and contents • Assess when and how a declaratory judgment action should be used |
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Waiver and Estoppel: Recognition and Avoidance
CA RPA
Evan B. Sorensen Partner, Tressler LLP • Review legal concepts and effects of waiver and estoppel as they apply to the handling • Identify situations in that can trigger waiver and estoppel • Examine approaches for avoiding waiver and estoppel • Adopt and implement best practices to avoid waiver and estoppel |
| General Interest |
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Appraisal and Mediation Strategies with First- and Third-Party Claims
CA CPCU FL NC NH OK RPA TX
Thomas Jarzyniecki JD Senior Partner, Kightlinger & Gray • Separate the role of appraisal and mediation in both first- and third-party loss settings • Describe the current state of appraisal with both first- and third-party settings • Identify strategies for successful mediation |
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Business Writing Skills: Correspondence, Complaints, and Compliments
George Reede Partner, Niles Barton & Wilmer LLP • Describe qualities of effective file notes and correspondence • Identify business correspondence that increases credibility with insureds and claimants • Compose outstanding examples of form letters that really work • Review common errors in grammar and spelling that harm your credibility and detract from your message |
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Ethical Challenges and Good Faith Claims Handling
CPCU DE FL NC NH OK RPA TX
John Michael Raborn Attorney, Eggleston & Briscoe LLP David Gleason Director of Property Claims, Argo Group US • Identify ethical claim challenges for both property and casualty claim professionals • Describe methodologies to resolve ethical dilemmas • Distinguish good and bad faith claim practices in a variety of claim scenarios • Review new trends in various states' good faith claim handling requirements |
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Use of New Technology Tools in Claims Investigations
CA CPCU FL NC NH OK RPA TX
Don Skaff Director of Consulting, LWG • Identify new tools and technologies available to adjusters to better investigate and evaluate losses • Evaluate the strengths and shortcomings of using new technologies in adjusting claims • Review recent developments in computer failures, borescope, and USB microscope investigative tools |
| Property Claims |
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Builders Risk Coverage and Adjustment
CA CPCU FL NC NH OK RPA TX
William Krekstein, Partner, Nelson Levine de Luca & Horst Marc Lovrak Corporate Claims Manager, State Auto Insurance Companies • Distinguish Builders Risk coverage from that found in most property policies. • Solicit documentation to evaluate covered damages. • Evaluate hard cost and soft cost exposures. • Review subrogation possibilities with common builders risk claims. |
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Comparing Personal Lines and Commercial Lines Property Coverages
CA CPCU FL NC NH OK RPA TX
Kevin Hansen JD, Attorney-at-Law, McCormick, Barstow, Sheppard, Wayte & Carruth Peter Schifrin RPA President, Schifrin, Gagnon & Dickey, Inc. • Identify similarities in property coverages among the Homeowners, Businessowners, and Commercial Property forms • Identify essential coverage differences between common residential and commercial policies and endorsements • Review troublesome coverage areas when experienced personal lines adjusters move over to handle commercial claims • Identify the skills that adjusters should acquire when moving from residential to commercial claim handling |
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Condominium Loss Adjustments
CA CPCU FL NC NH OK RPA TX
Evan (Sandy) Williams JD Attorney, SmithAmundsen, LLC • Separate interests of the association and unit owners • Evaluate the importance of critical documents, including the condominium statutes, bylaws, and insurance policies • Describe subrogation challenges with common condominium property losses |
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Controlling Contents Losses with Residential and Commercial Losses
CA CPCU FL NC NH OK RPA TX
Don Stafford President, Insurers World Jay Anderson Regional Claims Manager, Liberty Mutual • Organize and control large and complex contents scopes of loss • Establish or verify accurate values for residential and commercial contents losses • Explore repair vs. replacement options for various contents claim scenarios |
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Customer Service and Good Faith Claim Handling
CA CPCU FL NC NH OK RPA TX
Gail Oliver AIC Vice President, GAB Robins (A Division of Cunningham Lindsey) Jennifer Geelan JD Associate Attorney, Zelle Hofmann Voebel & Mason LLP • Identify pitfalls in delivering excellent customer service • Describe strategies to deal with difficult customers • Avoid potential bad faith claim handling exposures |
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Foreclosure and Bankruptcy Issues with Property Claims
CA CPCU DE FL NC NH OK RPA TX
Peter Schoonmaker Partner, Condon & Cook LLC Dean Bellefeuille MetLife Auto and Home Group Larry Cholewin SIU Manager, MetLife Auto and Home Group • Describe the process of foreclosure and how it affects various property claims made by insureds or mortgagees • Identify how bankruptcy by the insured or the mortgage company affects first-party property claims • Review adjustment strategies when foreclosure or bankruptcy issues are present with various claim scenarios |
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Fraud Awareness and Investigations
CA CPCU FL NC NH OK RPA TX
Richard Yurko, Jr. JD Counsel, Steptoe & Johnson PLLC Maria Okino Claim Team Manager, State Farm • Conduct successful parallel investigations: Property Adjusters and SIU • Identify new red flags of fraud, 2011 and beyond • Review procedures when sharing information with authorities |
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Interplay Between Business Interruption, Extra Expense, and Property Damage
CA CPCU FL NC NH OK RPA TX
Christopher Dailey CPA, CFE Partner, Hagen Streiff, Newton & Oshiro, PC Gregory Barnhill General Adjuster, Crawford Global Technical Services • Identify the types of coverage offered under BI, EE, and Property Damage forms • Describe the types of losses when possible interplay and overlap may occur • Avoid double-dipping when indemnifying insureds or claimants • Evaluate examples of extending payment in one area to incur savings in other parts of the claim |
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Investigation Challenges with Residential Roofing Losses
CA CPCU FL NC NH OK RPA TX
Ken Gilvary Senior Engineer, Haag Engineering • Separate covered causes and damages from uncovered damage and wear and tear • Explore matching possibilities with partial repairs • Review common building code requirements for residential roofs for that geographic region |
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Recent Property Case Highlights
CPCU DE FL NC NH OK RPA TX
Laurie Pegler Counsel, Property Loss Research Bureau Elizabeth Sterne Counsel, Property Loss Research Bureau • Review new first-party cases from 2010-2012 through the PLRB website • Summarize the newest property cases from your region of the country • Apply coverage positions adopted by the courts in a series of claim scenarios |
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Scoping and Estimating Challenges for Building Damage
CPCU FL NC NH OK RPA TX
Trent Massey, Property Programs Instructor, Vale Training Solutions • Identify the major obstacles to establishing accurate scopes of building damage • Break down lump sum estimates with specialty trades (electrical, mechanical, plumbing, etc) • Describe repair vs. replacement options for various types of building damage |
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Sprinkler Equipment Losses and Building Code Issues
CA CPCU FL NC NH OK RPA TX
Scott Howell PE, CFI District Manager, Rimkus Consulting Group, Inc. • Describe common building sprinkler systems and equipment found in commercial and residential structures • Review common losses associated with this equipment, including those with subrogation potential • Identify ways that sprinkler systems and equipment become important elements in building code claims • Work successfully with experts in claims that involve these types of specialty equipment |
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Subrogation Recovery Possibilities with Large Property Losses
CA CPCU FL NC NH OK RPA TX
Thomas M. Regan JD Of Counsel, Cozen O'Conner Mark Newton Sequoia Insurance Group • Explore three case studies with large property losses for subrogation possibilities and pursuit • Work effectively with attorneys and experts to recover • Jointly pursue subrogation with the insured and other carriers against responsible parties |
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Working Effectively with Public Adjusters and Difficult Insureds
CA CPCU DE FL NC NH OK RPA TX
Clifford Hirsch Shareholder, Hirsch, Closson, McMillan & Schroder APLC E. Richard "Gene" Simon Property Claims Manager, Church Mutual Insurance Company • Describe the rights, duties, and obligations of public adjusters, as they represent insureds in claim resolution • Evaluate adjustment strategies when working with public adjusters and difficult insureds • Identify ways to encourage positive and productive behavior with difficult public adjusters or insureds |
| Top of Page | At-A-Glance | Sessions | Continuing Education | Exhibits/Sponsorships | Registration | Other Meetings |
| Hotel Information | |||||||||||||||||
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Hilton Baltimore
401 West Pratt Street Baltimore, MD 21201 Reservations: 1-800-445-8667 . The cut-off date to make hotel reservations has expired. Please contact the hotel directly for availability. PLRB Discounted Guest Room Rate: $189 per night single/double occupancy The hotel guest rooms, the educational sessions, and the insurance services expo are at the Hilton Baltimore. |
| Top of Page | At-A-Glance | Sessions | Hotel | Exhibits/Sponsorships | Registration | Other Meetings |
| Continuing Education |
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Applications for the following Departments of Insurance will be submitted and pending approval for the 2011 Regional Adjusters Conferences: APPROVEDThe Florida Dept. of Financial Services has approved 27 sessions for 1.0 hours of INTERMEDIATE adjuster continuing education credit. Please refer to Florida guideline 69B-228.080 for eligiblity. New Hampshire Insurance Dept.: 1.5 hours of adjuster continuing education credit for each approved session. Approval pending APPROVED North Carolina Dept. of Insurance: 6 hours of adjuster continuing education credit per day, for 2 days. To earn credit hours on the first day of the Conference, you must attend the General Session. You can attend any sessions you want, but you must attend a full day of sessions to get credit for the day. APPROVED Texas Dept. of Insurance: 27 of the 28 sessions have been approved for 1.5 hour of adjuster continuing education credit. The Illinois MCLE Board will approve the Regional Adjusters Conference for a total of 12.0 General MCLE credits. The session "Ethical Claim Challenges and Good Faith Claims Handling" has been approved for 1.5 hours of Professional Responsibility credit. The Florida Bar has approved the Regional Adjusters Conference for up to 15.50 General CLER credits, including 2.0 hours of ethics credit for session "Ethical Claim Challenges and Good Faith Claims Handling." PLRB has been approved for up to 13 hours of continuing education with the Society of RPA. The RPA Attendance Record should be sent directly to the Society of RPA. No fees are payable to PLRB. PLRB has been approved for up to 12 CPCU points under section PD9, for those attending this program. |
| Top of Page | At-A-Glance | Sessions | Hotel | Continuing Education | Registration | Other Meetings |
| Exhibit/Sponsorship |
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Opportunities A limited number of sponsorship and exhibit spaces are available. Plan now to participate in this unique opportunity to promote your company or organization.
Floor Plan**
Lead Retrieval, Computers and AV Services Forms Questions? E-mail todowd@plrb.org or call 630-724-2224. |
| Top of Page | At-A-Glance | Sessions | Hotel | Continuing Education | Exhibits/Sponsorships | Other Meetings |
| Registration | ||||||||||||||
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Registration fee covers all educational sessions, handout materials, session breaks and reception. Full refunds less a $50 processing charge will be made for cancellations received 30 days prior to the conference. No refunds will be made after that date. Cancellation requests must be submitted in writing to conference@plrb.org. "Substitutions" may be accepted at the discretion of PLRB. "Substitution" means that a co-worker/co-employee of a registrant attends this entire event in place of the registrant. Requests for substitution must be submitted to the PLRB in writing by the registrant.
Downloadable Registration Form
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| PLRB/LIRB meetings and conferences are open only to those employed by the insurance industry and those who, as their primary business, provide goods and services directly to insurers. Others, such as public adjusters, brokers, and agents, are not invited and may not register nor attend. Any such uninvited person found attending the Conference will be asked to leave and will not receive a refund. Determinations regarding eligibility to attend will be made solely by the PLRB. Under rare circumstances, an exception to this policy may be granted if PLRB determines that an exception is in the best interest of its members. Requests for the granting of an exception to the policy must be submitted to PLRB in writing. Granting of an exception is valid only if in writing. If you have any questions about this attendance policy or determinations made pursuant to this policy, please contact PLRB management in writing as soon as possible. |
| Top of Page | At-A-Glance | Sessions | Hotel | Continuing Education | Exhibits/Sponsorships | Registration | Other Meetings |
| Policies |
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ADA/Special Needs If you have a disability or limitation that may require special consideration in order to fully participate in the meeting, please contact PLRB at 630 724 2200 or e-mail at awatley@plrb.org as soon as possible to see how we can accommodate your needs. Attendance Qualifications PLRB/LIRB meetings and conferences are open only to those employed by the insurance industry and those who, as their primary business, provide goods and services directly to insurers. Others, such as public adjusters, brokers, and agents, are not invited and may not register nor attend. Any such uninvited person found attending the Conference will be asked to leave and will not receive a refund. Determinations regarding eligibility to attend will be made solely by the PLRB. Under rare circumstances, an exception to this policy may be granted if PLRB determines that an exception is in the best interest of its members. Requests for the granting of an exception to the policy must be submitted to PLRB in writing. Granting of an exception is valid only if in writing. If you have any questions about this attendance policy or determinations made pursuant to this policy, please contact PLRB management in writing as soon as possible. Entertainment Policy The purpose of the Regional Adjuster Conference is education. The strength, reputation, and national support of the Regional Adjuster Conference are the result of its commitment to hardworking, intense professional development. Antitrust Policy The Property Loss Research Bureau and the Liability Insurance Research Bureau intend to prevent any violation of antitrust laws at all their meetings and conferences. Photo/Video Disclaimer During PLRB programs and events, photos and video are taken for the benefit of the PLRB. By attending you consent to the taking of these images and the use of your likeness within the images for PLRB commercial use. |