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PLRB is dedicated to delivering the finest professional education to front-line adjusters, supervisors, and managers at the PLRB/LIRB Regional Adjusters Conferences. Every year, insurance claim professionals from across the region are drawn to the high-quality, interactive educational sessions covering property, liability, and general interest topics. This is your chance to enhance core training, broaden your knowledge of critical claims issues, and network with nearly 100 service providers exhibiting the Insurance Services Expo. Stay “on top of your game” by attending this regional conference where you’ll get access to valuable information from top claim industry experts and service providers! |
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PLRB/LIRB greatly appreciates the following claims service providers for their outstanding support for the 2010 Western Regional Adjusters Conference and Expo.
Platinum Sponsors
Gold Sponsors
Silver Sponsors
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| Sessions | Hotel | Continuing Education | Exhibits/Sponsorships | Registration | Other Meetings |
| Top of Page | At-A-Glance | Hotel | Continuing Education | Exhibits/Sponsorships | Registration | Other Meetings |
| Session Topics |
| Casualty Claims |
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Advanced Casualty Claims Negotiation Strategies
CPCU FL NC RPA TX
• Prepare for various types of negotiations • Form strategies for negotiating various types of issues • Practice techniques for dealing with different types of personalities • Describe strategic options for instances when negotiations fail |
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Application of Misrepresentation Defenses in Auto Policies
CPCU FL NC NH RPA TX
• Identify whether misrepresentations are material to the risk assumed by the insurer and understand when the insurer may have a duty to independently investigate • Evaluate the effects of misrepresentation on the rights of third parties to the insurance policy • Understand how to effectively deal with the insured's failure to cooperate and assist in the defense of third party claims • Learn how to avoid inadvertently creating estoppel arguments |
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Auto Casualty Fraud
CPCU FL NC NH RPA TX
• Learn the factual indicators of a fraudulent claim • Understand how SIU partners with the adjuster to handle suspected fraudulent claims • Recognize the most recent trends in collaborative fraud |
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Concurrent Causation in Personal Auto and Homeowners Policies
CPCU FL NC NH RPA TX
• Understand the competing policy interpretation issues that may give rise to overlapping coverages • Gain awareness of different factual situations that are likely to lead to overlapping coverage arguments • Implement strategies for efficient resolution of coverage issues among insurers when overlapping coverage issues may be present |
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Emerging Issues in Construction Defect Cases
CPCU FL NC NH RPA TX
• Describe legal arguments commonly used by both sides to faulty construction coverage disputes • Analyze relevant CGL policy language in light of recent case law interpreting key policy provisions • Compare and contrast outcomes of court decisions across jurisdictions to identify trends and weigh strengths and weaknesses of various coverage positions • Discuss alternative sources of coverage |
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Food Contamination Claims: Coverage and Liability Issues
CPCU FL NC NH RPA TX
• Evaluate the unique coverage issues that arise in food liability claims • Recognize the common contractual agreements and indemnity obligations that arise in the "Food Chain" • Identify the Federal, State, & Local laws that impact food safety and liability • Understand the non-legal, non-insurance factors that can impact the outcome of food liability claims |
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Hidden Exposure for Attorneys Fees Under Supplementary Payments Provisions
CPCU FL NC NH RPA
• Learn about the terms and conditions of supplementary payment provisions in a typical liability policy • Understand the types of claims that traditionally have been made and paid under these provisions • Identify new types of claims that policyholders are contending are payable under these provisions • Discuss defenses to these new claims |
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Medicare Set-Asides
CPCU FL NC NH RPA TX
• Determine when a Medicare or Medicaid set-aside is necessary • Understand the Medicare/Medicaid set-aside process • Ensure that their Medicare/Medicaid set-aside is done correctly • Gain knowledge to protect the insurer from Medicare/Medicaid set-aside issues that might complicate their settlements |
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Products Liability: From Beginning to End
CPCU FL NC NH RPA TX
• Identify what type of products liability action is available to the plaintiff • Learn what procedural and substantive defenses are available • Evaluate whether or not a case is a viable one • Determine whether or not evidence should be preserved and how it should be preserved |
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When Is Independent Counsel Needed?
CPCU FL NC NH RPA TX
• Describe the test for appointment of independent counsel • Recognize the role of a reservation of rights in the appointment of independent counsel • Identify the types of conflicts which give rise to the duty to appoint independent counsel • Identify the costs of the appointment of independent counsel |
| General Interest |
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Business Writing Skills: Correspondence, Complaints, and Compliments
CPCU NC RPA
• Qualities of effective file notes and correspondence • Business correspondence that increases credibility with insureds and claimants • Compose outstanding examples of form letters that really work • Review common errors in grammar and spelling that harm your credibility and detract from your message |
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Chinese Drywall: First- and Third-Party Exposures
CPCU FL NC NH RPA TX
• Review the latest developments with regard to Chinese drywall claims • Evaluate relevant coverage issues and exposures • Describe typical damages and expenses associated with these claims • Analyze potential subrogation and recovery opportunities |
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Customer Service Challenges: Inspiring Confidence and Trust in Others
CPCU NC RPA
• Build bridges with insureds, claimants, agents, and service providers • Devise successful strategies for ongoing successful claims encounters with a variety of customers • Engage difficult customers; turning lemons into lemonade • Identify the qualities of a successful customer service culture in any claim organization |
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Strategies for Litigation Success
CPCU FL NC NH RPA TX
• Describe the U.S. court structure and operation • Build a quality claim file that will serve you well in litigation • Work with counsel and experts to present your best case • Evaluate strategies that plaintiffs will likely use and formulate your best response |
| Property Claims |
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Adjusting Service Business Interruption Losses
CPCU FL NC NH RPA TX
• Evaluate business interruption coverage for various service-business insureds • Solicit appropriate financial documentation to fairly evaluate a loss • Calculate a sample loss, using a worksheet • "Sell" your adjustment to the insured or his/her representative |
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Appraisal Options/Strategies with Property Claims
CPCU FL NC NH RPA TX
• Describe the differences and similarities in appraisal, mediation, and arbitration • Explore inherent positives and negatives when invoking the appraisal option • Identify various styles, stages, and strategies associated with appraisal • Review recent court decisions regarding appraisal |
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Building Code Issues and Adjustments
CPCU FL NC NH RPA TX
• Anticipate the types of building codes that may apply to various common loss scenarios • Calculate cost increases attributed to building code upgrades • Evaluate adjuster strategies in actual claims involving building codes with commercial, habitational, and residential construction |
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Current Trends in Property Case Law
CPCU FL NC NH RPA TX
• Review some of the newest first-party (non-auto) case law from around the country • Locate coverage materials on emerging issues (i.e., foreclosure claims, green building issues, etc.) • Use on-line computers to research the latest updates and changes in PLRB's coverage database |
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Equipment Breakdown: Interplay with Property Coverage and Adjustments
CPCU FL NC NH RPA TX
• Review coverages offered under Equipment Breakdown (formerly Boiler and Machinery) policies • Describe the interplay between Equipment Breakdown and Property coverages and adjustments • Evaluate coverage and adjustment issues associated with various types of claims involving equipment breakdown and property policies • Calculate several joint loss claim scenarios |
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Estimating Challenges with Specialty or Unique Repairs/Restoration
CPCU FL NC NH RPA TX
• Identify those areas of building estimates that provide unique challenges to adjusters • Review strategies for improving estimates in specialty areas, like electrical and mechanical equipment, and plumbing for both residential and commercial losses • Describe ways to effectively estimate time and material exposures, including clean up and loss stabilization • Review ways to estimate one-of-a-kind items that are not included in most estimating software databases |
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Good Faith Claims Handling for Property Adjusters
CPCU FL NC NH RPA TX
• Review current good faith claims handling requirements for a number of key states • Encourage consistency, fair dealing, reasonableness, and timely resolution of claims on an ongoing basis • Recover from mistakes or lapses in claims handling • Deny claims the right way when coverage is not afforded for the loss |
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Green Building Adjustments and Challenges
CPCU FL NC NH RPA TX
• Describe emerging green building features • Review various green building accreditation programs, including LEED and NAHB programs • Identify green building trends finding their way to local building losses • Describe coverage options and challenges with green building losses • Identify how current building damage estimating software is addressing green building issues and challenges |
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Investigation Challenges with Commercial Roofs
CPCU FL NC NH RPA TX
• Identify common commercial roof systems and features • Separating wear and tear deterioration from covered losses • Repair vs. replacement considerations • Subrogation success with commercial roof claims |
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Mortgage Issues with Property Claims
CPCU FL NC NH RPA TX
• Identify the rights and responsibilities of mortgagees • Evaluate claim adjustment challenges involved with foreclosure and vacancy • Develop effective resolution strategies with various mortgage-related claims • Review the current legal climate as to mortgage foreclosure and vacancy issues |
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Origin and Cause: Recent Trends in Successful Investigations
CPCU FL NC NH RPA TX
• Describe recent developments in Origin and Cause Investigations • Review latest NFPA 921 changes • Work effectively with various authorities, including police, fire, ATF, etc activities • Identify key information sources to assist investigations |
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Salvage Challenges with Personal Lines and Commercial Loss Adjustments
CPCU FL NC NH RPA TX
• Describe salvage considerations with personal lines property claims • Review salvage practices and procedures with commercial retail business losses • Identify ways to improve salvage outcomes with heavy equipment losses • Compute an out-of-sight inventory loss adjustment |
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Subrogation: Initial Recognition and Strategies for Effective Recoveries
CPCU FL NC NH RPA TX
• Evaluate three case studies to identify subrogation potential and create a strategy for successful subrogation • Identify adjusting roadblocks and pitfalls that obstruct successful subrogation recovery • Review common product failures in both residential and commercial property claims that provide excellent subrogation opportunities |
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Water Damage Claims: Effective Response and Recovery
CPCU FL NC NH RPA TX
• Describe common Homeowners and commercial water loss scenarios • Review various drying and stabilization strategies, including applied structural drying, in-place drying, heat drying, desiccant drying, etc. • Review current equipment and technology employed in water damage claims • Identify the ways adjusters can positively impact water damage claims |
| Top of Page | At-A-Glance | Sessions | Continuing Education | Exhibits/Sponsorships | Registration | Other Meetings |
| Hotel Information | |||||||||||||||||||
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Hilton Anaheim
777 Convention Way Anheim, CA 92802 Reservations: 800-222-9923 PLRB Discounted Guest Room Rate: $185 per night single occupancy The hotel guest rooms, the educational sessions, and the insurance services expo are at Hilton Anaheim. Identify yourself as being with the Property Loss Research Bureau; The cut-off date to make hotel reservations is Monday, October 11, 2010. Reservation Line: 1-877-776-4932 or click on the link below for online reservations |
| Top of Page | At-A-Glance | Sessions | Hotel | Exhibits/Sponsorships | Registration | Other Meetings |
| Continuing Education |
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UPDATES
Florida of Department Financial Services has approved the Conference for up to 8 hours of credit. Partial credit is offered for attending fewer sessions. All 90-minute sessions are available for 1 hour of credit -- if you attend eight 90-minute sessions, you would earn 8 hours. Applications for New Hampshire Insurance Dept. have been submitted for the Conference. North Carolina Dept. of Insurance has approved the Conference as 2 separate days; 6 hours credit per day. To earn credit hours on Tuesday, you must attend the General Session. You can attend any sessions you want, but you must attend a full day of sessions to get credit for the day. Texas Dept. of Insurance has approved the Conference; sessions will count for 1.5 hours of continuing education credit for adjusters. ** The Illinois MCLE Board will approve the Regional Adjusters Conference for a total of 12.0 General MCLE credits. The Society of RPA may approve the Conference for up to 13 hours of continuing education. The RPA Attendance Record should be sent directly to the Society of RPA. No fees are payable to PLRB. CPCUs attending this program may be awarded 12 points under section PD9 for attendance at this program. |
| Top of Page | At-A-Glance | Sessions | Hotel | Continuing Education | Registration | Other Meetings |
| Exhibit/Sponsorship |
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Opportunities A limited number of sponsorship and exhibit spaces are available. Plan now to participate in this unique opportunity to promote your company or organization.
Floor Plan** ALL EXHIBIT SPACES FOR THIS MEETING HAVE BEEN SOLD Exhibit Booth Sales Schedule
Lead Retrieval, Computers and AV Services Forms Questions? E-mail todowd@plrb.org or call 630-724-2224. |
| Top of Page | At-A-Glance | Sessions | Hotel | Continuing Education | Exhibits/Sponsorships | Other Meetings |
| Registration | ||||||||||||||
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Registration fee covers all educational sessions, handout materials, session breaks and reception. Full refunds less a $50 processing charge will be made for cancellations received 30 days prior to the conference. No refunds will be made after that date. Cancellation requests must be submitted in writing to conference@plrb.org. "Substitutions" may be accepted at the discretion of PLRB. "Substitution" means that a co-worker/co-employee of a registrant attends this entire event in place of the registrant. Requests for substitution must be submitted to the PLRB in writing by the registrant.
Downloadable Registration Form
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| PLRB/LIRB meetings and conferences are open only to those employed by the insurance industry and those who, as their primary business, provide goods and services directly to insurers. Others, such as public adjusters, brokers, and agents, are not invited and may not register nor attend. Any such uninvited person found attending the Conference will be asked to leave and will not receive a refund. Determinations regarding eligibility to attend will be made solely by the PLRB. Under rare circumstances, an exception to this policy may be granted if PLRB determines that an exception is in the best interest of its members. Requests for the granting of an exception to the policy must be submitted to PLRB in writing. Granting of an exception is valid only if in writing. If you have any questions about this attendance policy or determinations made pursuant to this policy, please contact PLRB management in writing as soon as possible. |
| Top of Page | At-A-Glance | Sessions | Hotel | Continuing Education | Exhibits/Sponsorships | Registration | Other Meetings |
| Policies |
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Entertainment Policy The purpose of the Regional Adjuster Conference is education. The strength, reputation, and national support of the Regional Adjuster Conference are the result of its commitment to hardworking, intense professional development. Antitrust Policy The Property Loss Research Bureau and the Liability Insurance Research Bureau intend to prevent any violation of antitrust laws at all their meetings and conferences. Photo/Video Disclaimer During PLRB programs and events, photos and video are taken for the benefit of the PLRB. By attending you consent to the taking of these images and the use of your likeness within the images for PLRB commercial use. |